Has your installer abandoned you? We’re here to help!
We're now extending our SLA offerings to clients with systems installed by other companies—especially those whose original installers may have closed down or failed to meet their service commitments (T's and Cs apply).
INFOLED is proud to provide SLA clients with a comprehensive Service & Maintenance plan, ensuring optimal performance and longevity of your solar system. In an environment where many smaller solar companies have struggled to remain sustainable after the Loadshedding Boom, INFOLED continues to thrive. We now extend our SLA offerings to clients with systems installed by other companies, particularly those whose original installers may no longer be operational (T’s and C’s apply).
Our Commitment
- INFOLED is taking innovation to the next level with 12 advanced large screens at our monitoring office and AI-driven analytics to enhance service delivery.
- We aim to ensure your investment is protected with 24/7 monitoring, accurate reporting, and proactive maintenance services.
Why Choose INFOLED's SLA
- Comprehensive and Accurate Reporting: Leverage our financial expertise in tariffs, supported by our metering business, for the most detailed and precise reports available.
- Thermal Camera Reports: Cutting-edge technology detects system anomalies, ensuring efficient and timely maintenance.
- 24/7 Engineer Monitoring and Support: Our engineers are always available to monitor and provide support for your system.
- Advanced Weather Data: Gain access to Meteoblue weather station data (paid service) and expert data analytics for environmental impact insights.
- Extra Cleanings: Additional system cleanings per year based on performance to maintain peak efficiency.
- In-Depth Loss Analysis: Detailed breakdown of losses, including soiling, weather, load shedding, grid failures, and equipment malfunctions.
- Unmatched Support: 24/7 support ensures your concerns are addressed anytime, day or night.
- Warranty Assistance: INFOLED facilitates warranty claims with manufacturers but is not responsible for the warranty outcome.
- Seamless Warranty Facilitation: SLAs ensure adherence to supplier warranty terms, with evidence of regular servicing and system maintenance.
- Priority Service: SLA clients' needs are addressed faster than those of non-SLA clients.
Innovation and Technology
- INFOLED’s advanced monitoring and AI-driven analytics ensure top-tier service delivery, keeping your system running at optimal performance.
Liability
- INFOLED is not liable for deficiencies attributed to Force Majeure, neglect, misuse, or actions by the customer, their agents, or third parties that negatively affect system performance.
- Warranty enforcement lies with the manufacturer, and INFOLED assists with the process but is not responsible for the outcomes.
Service Excellence
- INFOLED remains committed to ensuring SLA clients receive superior service and support, protecting your investment and maximizing system performance.
