Privacy Policy

1. Who we are

INFOLED, a South African private company with enterprise number K2012177663, is the responsible party for personal information processed through this website and in connection with its services.

Information Officer: InfoLED Pty Ltd
Contact: Unit S1 & S2 Spearhead Business Park, C/O Montague Drive & Freedom Way, Montague Gardens, Cape Town, 7441, South Africa · 021 551 3344 · info@infoled.co.za.

2. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details, such as your name, business name, email address, telephone number and preferred contact method.
• Project and property details, including town or area, site type, energy requirements, electricity usage, project specifications and messages you send us.
• Commercial records, such as quotations, orders, contracts, invoices, payment records, warranties, service history and communications.
• Technical and usage information, such as IP address, browser type, device information, requested pages, dates, times and server security logs.
• Booking information you provide through Microsoft Bookings, which may include appointment details and meeting contact information.
• Information from third parties, such as referrals, project partners, equipment providers, credit providers, public sources or authorised representatives.

Please do not send us unnecessary identity numbers, financial account credentials, health information or other sensitive information through a general website enquiry.

3. Why and how we use information

We process personal information only where we have a lawful justification, including consent, steps taken at your request before entering a contract, performance of a contract, compliance with law, or our legitimate business interests where these do not override your rights.

• Responding to enquiries and arranging consultations.
• Designing, quoting, installing, financing, monitoring, maintaining and supporting energy solutions.
• Managing customer, supplier, contractor and professional relationships.
• Administering payments, warranties, service requests and legal obligations.
• Securing, operating, diagnosing and improving our website and systems.
• Keeping appropriate business, tax, technical, safety and compliance records.
• Sending direct marketing where permitted. You may opt out at any time.
• Establishing, exercising or defending legal claims and preventing fraud or misuse.

If information is required for a contract or legal obligation and you do not provide it, we may be unable to supply the requested service.

4. Cookies and online services

This site uses essential browser storage to remember theme and privacy preferences. Optional Microsoft Bookings content is embedded only if you accept optional cookies. At the effective date, INFOLED does not use advertising cookies or website analytics cookies. See the Cookie Policy for the current list and preference controls.

Our pages obtain fonts from Google Fonts and interface code from Tailwind's content delivery network. Those providers may receive routine technical request information such as your IP address and browser details when your browser requests those files.

5. Sharing and cross-border processing

We do not sell personal information. We may share only what is reasonably necessary with:

• hosting, cloud, email, booking, IT, security and business-system providers;
• installers, subcontractors, engineers, equipment manufacturers, distributors, warranty providers and project partners;
• banks, funders, insurers, auditors, accountants, attorneys and other professional advisers;
• regulators, courts, law-enforcement bodies or public authorities where required or permitted by law;
• a purchaser or successor in a legitimate corporate transaction, subject to appropriate safeguards.

Some service providers may process information outside South Africa. Where this occurs, INFOLED will take reasonably practicable steps to ensure the recipient is subject to a law, agreement or binding corporate rules that provide an adequate level of protection, or that another lawful basis for the transfer applies.

6. Retention and security

We retain personal information only for as long as needed for the purpose collected, to meet contractual and legal recordkeeping duties, to resolve disputes, or to enforce agreements. Retention periods vary by record type. When information is no longer required, we delete, destroy or de-identify it where reasonably practicable.

We use reasonable organisational and technical safeguards designed to protect information against loss, misuse, unauthorised access, interference, alteration or destruction. No website, transmission or storage system can be guaranteed completely secure. If a security compromise creates a legal notification duty, INFOLED will notify the Information Regulator and affected data subjects as required.

7. Your rights

Subject to POPIA and PAIA, you may:

• ask whether we hold personal information about you and request access to it;
• request correction, updating, deletion or destruction of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information;
• object on reasonable grounds to certain processing, and object at any time to direct marketing;
• withdraw consent where processing depends on consent, without affecting earlier lawful processing;
• ask about safeguards used for certain cross-border transfers; and
• complain to INFOLED or the Information Regulator.

We may need to verify your identity before acting on a request. Access requests may follow the process described on our PAIA Information page. Legal exceptions may limit some rights.

8. Children

INFOLED's services and website are directed to businesses and adults. We do not knowingly collect personal information from children through this website without appropriate authorisation. A parent or competent person who believes a child has submitted information may contact us to request its removal.

9. Changes to this policy

We may update this policy to reflect changes in law, technology or our operations. The effective date at the top will show when the current version took effect. Material changes will be communicated where reasonably appropriate.

10. Contact and complaints

Direct privacy enquiries and requests to InfoLED Pty Ltd, Information Officer, at info@infoled.co.za, call 021 551 3344, or write to our physical address above.